📌 Tiny Track & Play FAQs
We’ve answered some of our most frequently asked questions below. If you can’t find what you’re looking for, please don’t hesitate to get in touch.
What age groups is Tiny Track & Play suitable for ?
Our sessions are recommended for children aged 18 months to 7 years, although we’ve welcomed children of all ages who simply love trains! Younger children are very welcome too if you feel they’ll enjoy taking part.
How long is each session ?
Our regular sessions last 60 minutes, with some special events running for longer.
We gently ease into play at the start and finish with our friendly “toot toot” to let little ones know it’s nearly time to head home.
Where do you run sessions?
We currently visit venues across Essex, including Chelmsford, Wickford, Brentwood, Upminster, Harlow, Hatfield Peverel and more.
Please visit our booking page for all our listed session dates.
Can I book a private session?
Yes. Alongside our regular play sessions, we offer birthday parties, nursery visits, school enrichment sessions and other private bookings. Please get in touch to discuss your requirements.
Do I need to book in advance ?
Yes. All sessions must be booked in advance through our website.
We intentionally limit numbers to keep sessions calm, welcoming and enjoyable for everyone.
Can siblings comes along ?
Absolutely!
• Babies in arms are welcome free of charge.
• Siblings under 18 months require an Under 18 Months Sibling Ticket.
• All participating children aged 18 months and over require their own Child Ticket.
• If your booking is for a single child under 18 months who will be taking part in the play, please book a standard Child Ticket.
Do you charge for additional adults ?
Each booking includes entry for up to two adults free of charge.
Additional adults are welcome but will require an Adult Ticket.
This helps us manage numbers and ensures there’s plenty of space for everyone to enjoy the session.
Is the playgroup suitable for children with additional needs?
Yes. Creating an inclusive, welcoming environment is incredibly important to us.
We also offer dedicated SEND-friendly sessions with reduced numbers to provide a calmer experience.
If your child has any additional needs, please let us know before your visit so we can support you as best we can.
What if I need to cancel my booking ?
Bookings cancelled more than 24 hours before your session are eligible for a refund, minus Stripe’s processing fee.
Unfortunately, cancellations made within 24 hours are non-refundable unless there are exceptional circumstances.
Please contact us by email or social media if you need any assistance.
Are you insured ?
Yes.
We hold full Public Liability Insurance and are DBS checked.
Documentation is available on request.
Do parents/carers need to stay ?
Yes.
Parents or carers must remain with their children throughout the session and are responsible for supervising them at all times.
Is there snacks and drinks available ?
Yes.
Jacob’s Tuck Shop offers a small selection of snacks, drinks, books and pocket-money toys.
You’re also welcome to bring your own snacks. We simply ask that you avoid messy foods and remain mindful of allergies.
For safety reasons we don’t sell hot drinks, but you’re welcome to bring one with a secure, lidded cup.
Can I take photos ?
Of course!
You’re very welcome to photograph your own child. We simply ask that you avoid including other families unless you have their permission.
Will you be taking photos ?
Yes.
We take a few photographs for our website and social media.
We never intentionally share clear close-up images of children’s faces and blur faces where necessary to help protect privacy.
Do you provide party packages ?
Yes!
We offer fully hosted birthday parties across Essex, bringing even more trains, track and exclusive party equipment.
Visit our partly page to find out more
Are the toys cleaned regularly ?
Absolutely.
All trains, vehicles and play equipment are cleaned on every session day, with our track collection deep cleaned regularly.
If you spot anything that needs attention during your visit, please let us know straight away.
Is the venue wheelchair accessible ?
Most of our venues are wheelchair accessible.
If you or your child have any accessibility requirements, please contact us before your visit and we’ll be happy to advise.